A situation is possible when сustomer’s employee was added as a Team member although he should have been added as a Circle member. Consequently the cases were created for a wrong account
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Possible Solutions Suggested
Remove [User] from the data base (Dev Team)
Turn the team member into subscriber in the DB (Dev Team)
Actual Steps for Customer Support
Raise a Jira ticket with the specific request to the Dev team
Dev team performs the required manipulations on the DB level
Once the operation is done, recheck in Admin panel a. list of subscribers to reconfirm the new subscriber appeared b. check the new subscriber Subscription c. previous subscriber's team to verify that the team member is no longer there
Invite the new subscriber to the Circle (if required)
(Optional) export the statistics on Circle and Subscriber to re-compare the transition