We provide a number of support and training services to simplify the set-up, training and ongoing usage of the inCytes™ platform. Those services, which are included and/or charged on a per hour basis, include:

• Subject to receipt of an Observational Protocol Request Form, delivery of the User's Observational Protocol within 5 business days.
• Subject to receipt of an Observational Protocol Request Form Revision, delivery of the User's revised Observational Protocol within 5 business days.
• Account implementation, which includes setting up the proper roles and customization elements for a User's account, their Team Member's accounts, Circle and Circle Member's Accounts, and more.
• Delivery of recorded training sessions and/or materials, which introduce Users to their new accounts, prepared Observational Protocols, and Instructions on Best Practices for Patient Enrollment, Survey Completion and Data Review.
• Users have full time access to the inCytes Knowledge Base, which contains hundreds of articles, images and descriptions of inCytes™ features.
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