Knowledge Base for Admins

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Knowledge Base for Patients

Navigating Patients to the Mobile App

Sections

Corresponding Clinician Articles

Navigation Rules

 

Laptop/Desktop

Mobile Device/Tablet

 

App NOT installed

App installed

App NOT installed

App installed

Windows

Open in the default browser

N/A

N/A

N/A

Android

Open in the default browser

N/A

Suggest to install the app Screen

Open the App

iOS

Suggest to install the app Screen

Open the App

Suggest to install the app Screen

Open the App

Page to Open

Email link/SMS link/Push message/Home Page

1. Self-registration flow

2. Registration flow which is initiated either via

  • direct link to the email
  • the link from Registration SMS

3. Follow up flow - link to the portal received via

  • email
  • SMS
  • push
This table describes WHICH screen we will expect to see AFTER the installation of the app occurred from the Suggest to install the app Screen or after clicking the icon on the Home page in the Web or Mobile browser

 

from Registration link

from Follow up survey link

from Self-enrollment link/scanning the QR code with selfenrollment link

from Home page

 App Installed. User   Authorized

  1. When app is closed and patient opens it clicking on Benchmarc app icon

  2. When app is opened in the background

N/A

Survey form

N/A

N/A

 App Installed.  User   NOT Authorized

1st onboarding screen for the corresponding circle

Email reminder - Survey form. Auto-login to inCytes

SMS reminder - :warning: Login screen for SMS (as there is no token in the link)

Self-enrollment screen for the corresponding circle

Login screen

Home page - improvement

 App NOT Installed. Installation is done via the App store/Play market using the Suggest to install the app Screen

1st onboarding screen for the corresponding circle

Email reminder - Survey form. Auto-login to inCytes

SMS reminder - :warning: Login screen for SMS (as there is no token in the link)

Self-enrollment screen for the corresponding circle

Login screen

Home page - improvement

 

 App NOT Installed. Installation is not done. Opening in the default browser 

1st onboarding screen for the corresponding circle

Survey form. Auto-login to inCytes

Self-enrollment link for the corresponding circle

N/A