Sections
Bounced emails - email messages that cannot be delivered to a recipient’s email address due to some reasons not depending on our system.
Possible reasons for bounced emails:
Message in logs |
Comments |
Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address |
AWS doesn't send emails to this address because it has a history of bounced emails |
smtp; 511 sorry, no mailbox here by that name (#5.1.1 - chkuser) |
Invalid address |
smtp; 550 4.4.7 Message expired: unable to deliver in 840 minutes |
Invalid address |
smtp; 550 5.1.1 |
Everything that starts with "smtp; 550 5.1.1" means wrong address |
smtp; 550 5.4.1 Recipient address rejected: Access denied. |
Recipient does not accept emails from our domain. So the issue is on their side |
smtp; 550 5.4.4 Invalid domain |
Invalid address. Particularly domain part of it |
smtp; 550 5.5.0 Requested action not taken: mailbox unavailable |
Invalid address |
smtp; 550 5.7.1 Service refuse. Veuillez essayer plus tard. service refused, please try later. |
Issues with recipient's email provider |
smtp; 550 Address unknown |
Invalid address |
smtp; 550 Invalid Recipient |
Invalid address |
smtp; 550 RCPT TO:<some_email_address> User unknown |
Invalid address |
smtp; 550 Requested action not taken: mailbox unavailable |
Invalid address |
smtp; 550 spam detected |
The email was marked as spam by recipient's mail provider |
smtp; 550-5.2.1 The email account that you tried to reach is disabled |
Address is disabled |
smtp; 552 1 Requested mail action aborted, mailbox not found |
Invalid address |
smtp; 552 5.2.2 Over quota |
Recipient's mailbox is full |
smtp; 553 5.1.2 Unknown mail server. Could not find a mail server for [some domain] |
Invalid address. Particularly domain part of it |
smtp; 554 30 Sorry, your message to [some_email_address] cannot be delivered. This mailbox is disabled |
Address is disabled |
smtp; 554 5.7.1 |
Everything that starts with "smtp; 554 5.7.1" means that the email was blocked as spam |
smtp; 558 5.7.1 |
Everything that starts with "smtp; 558 5.7.1" means that the email was blocked as spam |
smtp;550 5.1.10 RESOLVER.ADR.RecipientNotFound |
Invalid address |
smtp;550 5.5.0 Requested action not taken: mailbox unavailable. |
Invalid address |
smtp;550 5.7.193 UnifiedGroupAgent; Delivery failed because the sender isn't a group member or external senders aren't permitted to send to this group. |
Recipient does not accept emails from outside of their system |
smtp;554 5.2.2 mailbox full; STOREDRV.Deliver.Exception:QuotaExceeded |
Recipient's mailbox is full |
smtp;554 5.4.14 Hop count exceeded - possible mail loop |
Looks like some kind of error on recipient's side |