Trigger: proposed to be sent when clinician clicks a Send Email icon on task level.
Customization: customized at the protocol version level for each circle/customer and additionally can be different for each follow up delegated to a Patient
List of Fields supported: no supported dynamic fields. The patient gets an email as a plain text, no HTML format supported
Sections
Corresponding Clinician Articles
Customizing Text Patient Survey Reminder template:
Select TextPatientSurveyReminder in the dropdown list (and define the required language)
On the left, you’ll find two customizable fields: Subject and Body where you are to insert the required texts. Below these fields, there are identical default fields Subject and Body where you can take the texts as an example.
Default Subject and Default Body below the customizable Subject and Body fields are there only for the reference and CAN’T be changed.
Default Text Patient Survey Reminder (for reference):
Subject: Survey Overdue
Body:You are past due on a survey, which is important to track your progress. Please login and complete it today, as you will lose access to the survey in a few days: https://patient.incytesapp.co/auth/login
Add Subject and Body to the template and click SAVE.
To add an email in other languages, select the required language in the list and repeat the manipulations.
After saving the template, it’s strongly recommended to send a test email to check if everything looks well and doesn’t require any changes to be applied. To send a test email:
Click SEND EMAIL at the top right of the screen
Enter your email and click SEND
In your inbox messages find the email from notifications@incytesapp.co and look through the email
You can set a Text Survey Reminder for each follow-up survey.
To customize an email template for the particular survey:
Go to the required Protocol and select the required survey
Click SHOW PATIENT COMMUNICATION in the Patient Communication field
Repeat the steps mentioned for Protocol level emails
.svg)